Automotive Service Advisor

An Automotive Service Advisor serves as the liaison between customers and the repair technicians at an auto repair shop or dealership. They play a crucial role in customer service, helping clients understand necessary vehicle repairs, providing cost estimates, and ensuring the smooth operation of the service department.

Key Responsibilities:

Customer Interaction:
Greet customers and assess their vehicle concerns.
Listen to customer complaints and gather information about vehicle issues.
Explain recommended maintenance and repair services in layman’s terms.
Service Coordination:
Schedule service appointments and assign work to mechanics.
Communicate with the repair team to ensure timely service completion.
Provide updates to customers about their vehicle’s status.
Cost Estimation & Sales:
Generate and explain service cost estimates.
Offer additional services or maintenance plans when beneficial.
Process payments and ensure billing accuracy.
Record-Keeping & Documentation:
Maintain detailed records of services performed and parts used.
Ensure warranty claims and manufacturer guidelines are followed.
Input data into the company’s service management software.
Customer Satisfaction & Follow-up:
Ensure the customer is satisfied with the service provided.
Follow up on previous service visits and remind customers of upcoming maintenance needs.
Required Skills & Qualifications:

Strong communication and interpersonal skills.
Basic automotive knowledge (training may be provided).
Ability to multitask in a fast-paced environment.
Experience in customer service or sales is preferred.
Familiarity with computer systems and billing software.
Work Environment & Salary:

Typically works in an auto dealership, independent repair shop, or service center.
Salary ranges from $40,000 – $65,000 per year, plus potential commissions or bonuses.